Privacy Policy

1. Information we collect

• Contact details: your name, mobile number, and email address (if provided), used to verify your identity and communicate with you about bookings.
• Location & address: the service address you enter, and — if you allow it — your device's GPS location, used to show accurate arrival times and assign a nearby technician.
• Booking information: the services you book, scheduled date/time, price, payment method (Cash on Delivery or UPI), and booking status.
• Communication data: if you use in-app calling to reach a technician, the call is connected through a masked/virtual number; we do not record or store the audio content of the call.
• Service records: photos and notes uploaded by the technician as proof of completed work, and any rating or feedback you give.
• Device information: a randomly generated device identifier stored on your device, app version, and basic diagnostic data, used to track installs and improve reliability.
• Push notification token: if you enable notifications, a token used only to send you booking-related alerts (e.g. "Technician assigned", "Job completed").

2. What we do NOT collect

• We do not collect or store debit/credit card numbers. Card payments, if any, are processed by third-party payment providers who do not share full card details with us.
• We do not access your contacts, photos, or files stored on your device beyond what you explicitly upload (e.g. a profile photo, if that feature is used).

3. How we use your information

• To create and manage your account, and log you in via mobile OTP.
• To process and fulfil your service bookings, and assign a suitable technician.
• To send booking updates via SMS and push notification.
• To improve our services, prevent fraud, and resolve customer support issues.
• To comply with legal obligations where required.

4. Sharing of information

We share only the information necessary to complete your booking with the technician assigned to your job (name, service address, and a masked contact number). We use trusted third-party service providers for SMS/OTP delivery, push notifications, and masked calling — these providers process data only to deliver that specific service and are not permitted to use it for their own purposes. We do not sell your personal information to advertisers or other third parties.

5. Data retention

We retain your account and booking information for as long as your account is active, and as needed to comply with legal, accounting, or dispute-resolution requirements after that.

6. Your choices

• You can edit your name, address, and profile details anytime from the Account section.
• You can disable location access and push notifications from your device settings.
• You can request deletion of your account and associated data by contacting us (see below).

7. Security

We use industry-standard measures, including encrypted connections (HTTPS) and access-controlled databases, to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data to the best of our ability.

8. Children's privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the app after changes means you accept the updated policy.

10. Contact us

If you have questions about this Privacy Policy or wish to request deletion of your data, contact us through the Support section of the app.