Terms & Conditions

1. About our services

Home Nova is an online platform that connects customers with independent, background-verified technicians for home appliance repair, installation, and maintenance services (AC, washing machine, geyser, refrigerator, and related services).

2. Bookings

• A booking is confirmed once you complete the checkout process and, where applicable, payment is verified.
• Prices shown at the time of booking are in Indian Rupees (INR) and are final unless additional parts/labour are required, which will be communicated before extra work is carried out.
• Service timing (e.g. "Instant" or a selected slot) is an estimate and may vary due to traffic, technician availability, or unforeseen circumstances.

3. Payments

We accept Cash on Service, UPI/Card/Netbanking (processed securely via our payment partner Cashfree), and in-app wallet balance. We do not store your card or bank details on our servers.

4. Cancellations

You may cancel a booking before a technician starts the job, subject to our Refund & Cancellation Policy. Cash on Service bookings can only be cancelled through the assigned technician or by contacting support.

5. Technician conduct & service warranty

All technicians on our platform are background-verified. Services carried out come with a 30-day service warranty against the same reported issue, unless stated otherwise for a specific service.

6. User responsibilities

• Provide accurate service address, contact number, and appliance details.
• Ensure safe and reasonable access to the appliance/premises for the technician to carry out the job.
• Treat technicians with courtesy and respect.

7. Limitation of liability

While we take reasonable care in vetting technicians, Home Nova acts as a platform connecting customers and service providers. Our liability for any claim relating to a booking is limited to the amount paid for that specific booking.

8. Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of the platform after changes means you accept the updated terms.

9. Contact

For any questions about these terms, please reach us via our Contact Us page.